Terms & Policies
PAIA Manual
Information Officer
Requests for access to information under the Promotion of Access to Information Act, 2000 (PAIA) should be directed to NovaThrive's Information Officer. Contact details are available on request through the Support channels in the footer of this website.
How to request information
A request for access to records must be made in the prescribed form, providing sufficient particulars to enable NovaThrive to identify the record and the requester. A prescribed access fee may apply where permitted by PAIA.
Records available
NovaThrive maintains records in accordance with applicable South African legislation. Records that may be available include company registration details, regulatory and compliance documentation, and records required to be kept under PAIA and other applicable laws. Certain records may be protected from disclosure on grounds recognised by PAIA.
POPIA processing information
This PAIA Manual is maintained separately from the Privacy & POPIA Notice. Information on the processing of personal information is available in the Privacy & POPIA Notice, which sets out the purposes and lawful basis for processing under the Protection of Personal Information Act, 2013 (POPIA).
Complaint procedures
A requester who is dissatisfied with a decision regarding access to information may lodge a complaint with the Information Regulator or take such further steps as provided for under PAIA. Complaints may also be submitted through the Complaints Procedure available on this website.
Information Regulator
A requester who is dissatisfied with the handling of a PAIA request may lodge a complaint with the Information Regulator (South Africa).
Website: https://www.justice.gov.za/inforeg
© 2026 NovaThrive Technologies (Pty) Ltd. Terms may be updated from time to time.