Privacy Notice

Overview

This Privacy Notice explains how NovaThrive Technologies (Pty) Ltd (“NovaThrive”, “we”, “us”) collects, uses, shares, and protects your personal information when you use our website, early access registration, and related services.

We aim to comply with applicable privacy laws, including POPIA (South Africa) and, where applicable, GDPR principles.

What we collect

• Identity: name and surname.
• Contact: email address, mobile number, WhatsApp number.
• Usage / device: basic technical data such as browser type, device information, and pages visited, used for security and performance purposes.
• Communications: messages you send through support channels such as contact forms or WhatsApp.

Cookies and tracking technologies

We use cookies and similar technologies to improve website performance, security, and user experience. Cookies help us understand how users interact with our website and allow certain functionality to operate correctly.

For more information about how cookies are used and how you can manage them, please refer to our Cookies Policy available in the footer.

How we use your information

• To provide early access registration, onboarding communications, and customer support.
• To verify your contact details, including OTP verification where applicable.
• To send important service communications such as launch updates you request.
• To prevent fraud, abuse, and improve platform security.
• To comply with legal and regulatory obligations where applicable.

Marketing communications

Where you have opted in, we may send product updates, launch announcements, or promotional communications by email or WhatsApp. You can opt out of marketing communications at any time by following the unsubscribe instructions or contacting support.

Lawful basis / justification

We process personal information based on one or more of the following: your consent (where required), performance of a contract or steps prior to entering a contract, legitimate interests such as security and service improvement, and legal obligations where applicable.

Sharing & processors

We may share your information with trusted service providers who assist us in operating our services, including communication providers, customer relationship management tools, and verification services. These providers may only process information on our instructions and must protect it appropriately.

International transfers

Where service providers process data outside South Africa, we take reasonable steps to ensure appropriate safeguards are in place consistent with applicable law.

Retention

We retain personal information only for as long as necessary for the purposes described in this notice, unless a longer retention period is required or permitted by law.

Your rights

• Request access to the personal information we hold about you.
• Request correction, deletion, or restriction of processing where applicable.
• Withdraw consent where processing is based on consent (subject to legal limitations).
• Object to certain processing where permitted by applicable law.

Security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, or alteration.

Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our services, legal requirements, or operational practices. Updated versions will be published on this page.

Contact

For privacy-related questions or requests, please contact us through the Support options available in the footer.